Securus Technologies Takes Home Coveted Award

This March 2017, Securus Technologies won a top honor in customer service. The Stevie Awards are in their eleventh year of operation and are awarded yearly to customer service related companies who excel in over 60 categories. There are gold, silver, and bronze awards given for each category by judges who have many years experience in the customer service industry.

 

Securus took home a Gold Stevie Award from the category “Best Customer Service Training Department“. Senior Vice President of Operations, Danny De Hoyos, was gratified that the customer service staff’s hard work has been paying off. Securus has been working hard to constantly evaluate and improve training for their customer service call center.

 

One of the biggest training changes is that staff are taught how to empathize with customer complaints and issues, and then take an active approach to solving the issues in the same phone call. De Hoyos stated that customer satisfaction and “first call” resolution rates are at their all time highest.

 

Securus Technologies are based in Dallas, Texas, but currently oversee safety and security for over 3400 public and corrections facilities and 1,200,000 inmates. Securus specializes in: emergency response, incident management, biometric analysis, information management, investigation, and inmate self service.

 

To read more about the Stevie Awards and to see the acceptance speech for the Securus’ Gold Stevie Award, please click here.

 

Securus Corrects Inaccuracies In GTL Press Release

According to a PRNewswire press release, Securus Technologies, a major provider of civil and criminal justice technology services for investigation, monitoring, corrections, and public safety, recently announced numerous corrections to a 2016 press release from GTL.

 

Securus Technologies, is based out of Dallas, Texas, reported that the GTL release included a number of different statements that they said are inaccurate and misleading. Securus put out a specific press release in order to clarify and correct any misconceptions caused by numerous incorrect claims made by GTL.

 

Chief Executive Officer (CEO) of Securus Technologies, Richard A. (“Rick”) Smith, told the press: “GTL is well aware of the fact that patent litigation often takes multiple years and costs millions of dollars to pursue. As a result, we certainly question whether the ‘scorched earth; litigation approach being pursued by GTL now makes any sense at all in terms of the best interests of their company, or good financial practices – but we will continue to both defend ourselves from their attacks while asserting our own patents in response, and will do so as long as necessary in response to GTL’s current approach – one that in our view lacks logic given the unquestionable superiority of Securus’ technology and our far more extensive patent portfolio.”

 

Regarding GTL’s most recent press release Smith offered: “I would be happy to reinstitute my technology bake-off challenge with GTL most anytime. I have offered it many times, and it makes a lot more sense than what GTL is doing now, but it is most telling that while issuing multiple press releases, which,” he added, “are usually in need of multiple corrections, GTL remains totally silent in response to my technology challenge.”Securus currently serves over 3,450 corrections, law enforcement and public safety agencies and more than 1,200,000 inmates across North America.

 

Big Downloads Show New Market for Securus

The greater public may have endless options when it comes to satisfying their technological needs. But when it comes to governing bodies, including those in law enforcement and corrections, they have to limit their options to specialized companies who can meet their needs, and the leading company in this market is Securus Technologies. Their service to correctional facilities and police doesn’t inhibit Securus from dealing with the general public, and it’s with the average consumer that they’ve seen a big increase in downloads which could shape the company’s business going forward.

Though relatively new to correctional facilities, Video Visit has been available to the general public for download for about the past six months. Though Apple’s App Store, the Video Visit app has been downloaded more than 5,000 times. App marketplaces for Android devices have surpassed those impressive numbers with more than 60,000 downloads since its release.

Russel Roberts, Securus Technologies’ Vice President of Marketing and Strategy, Video Visitation was designed with the adaptability of communication through the Internet in mind. With this app, civilian users are allowed to conference with inmates serving a sentence with ease, both bringing the company to the forefront of a larger consumer base and providing a service to their clients in the world of corrections. 

Through Video Visit, users can maintain regular inmate communication through several iOS powered devices or any number of platform running on Android’s operating system. Relying on mobile devices was a prudent decision that places convenience on the side of the user while doing away with the conventions of visitation with inmates, taking the conversation away from traditional computers and opening the possibility to communicate virtually anywhere. This app also allows users to determine just how and when they’ll communicate by syncing with other apps, choosing connection preferences between traditional connections or Wi-Fi.

By providing choice to the user, Securus has effectively removed the constraints of traditional visits while opening up their company to a more diverse marketplace than in the past.

Securus operates out of Dallas, Texas, where they provide technological solutions to more then 3,400 correctional facilities and law enforcement agencies in North America, making them a crucial factor in the housing and policing of 1.2 million inmates.

Partnering with Securus has allowed these facilities to engages in seamless communication with one another, bettering their emergency responses, conduct investigations using biometric solutions, and reach out to the public with safety information that ensures a secure environment near these correctional facilities.

Securus Techonologies is not affiliated with the Securus America site nor is it affiliated with the Securus health product.