White Shark Media is a digital marketing company based in Miami Florida. It targets SME business all over the country and has transformed its fair share of enterprises. It has a big list of happy clients whose businesses have changed thanks to its strategy in PayPerClick advertising.
White Shark Media like all other companies has received its fair share of challenges. It has had instances where a few customers have expressed dissatisfaction with the company which is very normal. But being White Media Shark, it strives for perfection, and it is willing to mend its ways.
White Shark Media wishes to inform the general public that it has taken turned a new leaf this year. It plans to leverage itself and grow at a time when all seems lost. It understands things will be difficult, but it has a plan that will work for all its customers.
White Shark Media has decided to make communication a top priority. It has recognised information gaps in its flows and realised it can be frustrating to its clients. It now plans to provide each customer with a direct line extension of a customer care agent. The line will be on all working hours Monday through Thursday. Each client will also be given an experienced supervisor to handle the client agent. It means if a customer is not satisfied with the officer, they can always call the supervisor for more information.
White Shark Media plans to continue its communication strategy by arranging monthly conference calls. They will be conducted on GoToMeeting and are expected to help the team grow. Clients will also be kept posted on the progress of his/her campaign and will be allowed to call for more information. It was based on the complaint of one client who felt he was out of touch with the ad campaign. The isolated case spurred the company into action, and it is confident everyone can be confident in its strategies.
White Shark Media has also started a campaign that will see customers get to decide which ad campaign they will use. It is based on the reports that some new ads are less powerful and don’t have the same impact. It is the best interests of WMS to use the most effective ad campaign.
White Shark Media also has opened a new customer care office. It is available 24/7 and is staffed with experienced and knowledgeable agents. It is expected the new approach will solve the many complaints that have beset the company.
White Shark Media is a glowing example of how an entrepreneur can transform the lives of other entrepreneurs. It has achieved an enviable reputation.